Refunds Policy – SkyPostalFreights

Last Updated: April 2, 2026

At SkyPostalFreights (“we,” “us,” or “our”), we provide package tracking services for shipments handled by various carriers. This Refunds Policy explains the circumstances under which refunds may be issued for our tracking services or related fees.

1. Tracking Services Subscription Fees

If you subscribe to a premium tracking plan (e.g., advanced analytics, real-time SMS updates, API access):

– Cancellation within 7 days of purchase: Full refund, provided you have not extensively used the service (e.g., more than 100 tracking requests).
– After 7 days: No refunds for partial billing periods. You may cancel at any time, and your access will continue until the end of your current billing cycle.
– No refunds for unused portions of a monthly or annual subscription.

To request a refund, contact us at support@skypostalfreights.com with your account email and transaction ID.

2. Incorrect Tracking Information

Our system aggregates data from carriers (e.g., USPS, FedEx, DHL). If a tracking status is clearly wrong due to a technical error on our part (e.g., showing “Delivered” when carrier site shows “In Transit”), we will:

1. Investigate the issue.
2. If confirmed as our error, issue a full refund of any tracking fee paid for that shipment’s monitoring.
3. Refunds will be credited to your original payment method within 5–10 business days.

We do not refund based on carrier delays, lost packages, or incorrect labeling by the shipper.

3. Delayed or Missing Tracking Updates

Tracking updates depend on carrier scanning. SkyPostalFreights is not responsible for:

• Late, missing, or inaccurate scans from carriers.
• Shipments without tracking numbers or invalid tracking numbers.
• Force majeure events (natural disasters, strikes, customs delays).

No refunds will be issued solely because a package is delayed or tracking information is not updated in real time.

4. Duplicate Charges or Billing Errors

If you are incorrectly charged (e.g., double billing, wrong amount):

Notify us within 30 days of the charge.
Provide proof of the duplicate or incorrect charge.
We will refund the excess amount within 7 business days.

5. Prepaid Shipping Labels (if applicable)

If SkyPostalFreights directly sells or resells shipping labels:

Unused labels may be refunded within 14 days of purchase, minus a 5% processing fee.
Used labels are non-refundable once the carrier has scanned the package.
Refunds for lost or damaged packages must be claimed through the carrier’s insurance or claims process. We will assist by providing proof of tracking but do not guarantee reimbursement.

6. How to Request a Refund

1. Email support@skypostalfreights.com with:
– Subject line: “Refund Request – [Your Account Email]”
– Transaction ID or invoice number
– Detailed reason (e.g., duplicate charge, technical error)
– Screenshots (if applicable)

2. Our support team will respond within **3 business days**.

3. Approved refunds will be processed to your original payment method. Credit card refunds may take up to 10 business days to appear.

7. Non-Refundable Items

The following are not eligible for refunds:

– Monthly subscription fees beyond the first 7 days.
– One-time tracking lookups that successfully returned carrier data.
– Any service where you violated our [Terms of Service].
– Shipping labels lost or damaged after carrier acceptance.
– Force majeure or carrier bankruptcy.

8. Changes to This Policy

We may update this Refunds Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of SkyPostalFreights after changes constitutes acceptance.

9. Contact Us

For refund-related questions or disputes:
📧 support@skypostalfreights.com
🌐 https://skypostalfreights.com/